All aspects of the concert-going experience, from purchasing a ticket to attending the show, can be difficult for a disabled guest. During my time in RespectAbility’s National Leadership Program, through extensive research and open conversations with organizations and venues, I have learned it is possible to have a well-rounded concert experience as a disabled guest with the right accommodations in place.
The Challenges
In the past, I have been a verified fan through Ticketmaster, which qualified me for presale. However, wheelchair-accessible seats were not available on Ticketmaster at the time. This required me to contact the venue directly to purchase the seats, but the venue was not offering the seats until general on-sale. This created a barrier in the process since it did not allow me to utilize my presale status. I have also had barriers when trying to purchase my companion tickets in the same section as me. The Americans with Disabilities Act states up to three companion seats may be purchased, and that these seats must be near the accessible seats. But most venues only allow one companion to be purchased with a wheelchair seat. This can be limiting to the disabled patron when traveling with family and friends, and it is frustrating because non-disabled customers can experience the concert with as many friends as they’d like. [continue reading…]