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Effective communication is an essential component of the interactive accommodation process under the Americans with Disabilities Act (ADA). This Job Accommodation Network (JAN) training highlighted the importance of constructive dialogue and collaborative exploration of effective and reasonable job accommodation solutions tailored to the diverse needs of individuals with disabilities in the workplace. Participants learned that there is no universal accommodation solution, that each accommodation situation is unique, and that successful outcomes in the accommodation process can be achieved through effective communication. The training included practical strategies for engaging in accommodation discussions and JAN resources to support the process.
Speaker
Tracie DeFreitas, Program Leader, Director of Training and Outreach, Job Accommodation Network (JAN)
